How can we help?

Open a creator's page, pick how many minutes you want and join their line. When it's your turn you get an alert and join the video call right in your browser. A countdown shows your time, and the call ends when your minutes are up.

No. Calls work in any modern browser on your phone or computer. The CallFave app is coming to iPhone and Android and will add instant alerts when creators you follow go live.

Your place in line and a wait estimate are on screen the whole time. The estimate counts the calls ahead of you and the short break the creator takes between calls.

You have 60 seconds to join once you're called. If you don't join, your spot is released and the hold on your card is cancelled. You pay nothing.

If the creator offers extensions, you'll see the extra minutes and the price near the end of your call. Tap to add them; they're charged to the same card right away.

Yes, any time before your call starts. The hold on your card is released and you pay nothing.

When you join a line we place a hold for the call's price. Nothing is taken until your call happens. When it ends, we charge the call and release anything left over.

Each creator sets their own price per minute. You choose the length, and the total, including a 5% + $0.30 service fee, is on screen before you pay.

If you leave the line, miss your turn, the creator ends their session before your call, or the call drops in the first 30 seconds, the hold is cancelled and you pay $0.

You pay only for the minutes you used, rounded up to the next minute, never more than you bought.

Open the call in My calls and choose Report a problem, within 7 days of the call. We review the call and reply by email.

Charges show as CALLFAVE.

Enter your email and we'll send you a 6-digit code. No password to remember. The first time, you add your name and confirm you're 18 or older.

Your first name and last initial. Never your email, your card or where you are.

Go to Account settings and choose Delete account. You're signed out and your details are removed. Records we must keep by law, like payments, are kept without your name on them.

Unfollow the creator on their page, or turn alerts off in Following.

Yes, for safety. Recordings are private, only our trust and safety team can open them, and they're deleted after 30 days unless a report about the call is open.

Nudity or sexual content, harassment or hate, sharing contact details, and recording the call yourself. Either side can end a call at any time.

During a call, end it and report it. After a call, use Report a problem on your receipt or in My calls. Urgent? Email safety@callfave.com.

No. Every account, fan and creator, must be 18 or older.