Refund policy

1. Automatic: you're never charged

• You leave the line before your call starts.
• You don't join within 60 seconds of being called.
• The creator ends their session before your call.
• The call drops in the first 30 seconds.

In each case the hold on your card is cancelled. Your bank may take a few days to remove it from your statement.

2. Automatic: you pay less

If a creator ends your call early, you're charged only for the minutes used, rounded up to the next minute, never more than you bought.

3. When you can ask for a refund

• The creator didn't show up, left early or barely spoke.
• Video or audio didn't work for a large part of the call.
• The creator broke the community guidelines.
• You were charged the wrong amount.

4. How to ask

Open the call in My calls and choose Report a problem within 7 days of the call. Tell us what happened. We review the call, including its recording, and email you a decision, usually within two business days. You can also email support@callfave.com.

5. What we refund

Approved refunds go back to the card you paid with: the call, any extra minutes, or both, depending on what went wrong. Tips are refunded if the whole call is refunded. Refunds usually show up in 5 to 10 business days.

6. Not refundable

• Calls that happened as booked, because you changed your mind afterwards.
• Calls you ended early yourself.
• Calls ended because you broke the guidelines.

7. Chargebacks

Please talk to us before disputing a charge with your bank; we can usually fix it faster. Accounts with fraudulent chargebacks may be closed.