Terms of service

1. Who can use CallFave

You must be at least 18 years old and able to form a binding contract. One account per person. You're responsible for keeping access to your email, since that's how you sign in.

Creators join through Creators Management Group and agree to separate creator terms in addition to these.

2. What CallFave is

CallFave lets fans book live, one-on-one video calls with creators. Creators are independent; they set their own prices and choose when to take calls. CallFave runs the platform, takes payment and pays creators their share.

3. Calls and the line

• You choose a call length the creator offers and join their line. Your place in line and wait estimate are shown but are estimates, not guarantees.
• When it's your turn you have 60 seconds to join. If you don't, your spot is released.
• A call ends when its paid time runs out. You can buy extra minutes during a call if the creator offers them.
• Either side can end a call at any time. Creators may end calls that break the community guidelines.

4. Prices, holds and payment

Each creator sets a price per minute. A service fee of 5% + $0.30 applies to each call. The total is shown before you pay.

When you join a line we place a hold on your card for the total. We charge the card when your call ends, only for the time delivered, and release the rest. Extra minutes and tips are charged when you buy them.

You pay nothing if you leave the line, miss your turn, the creator ends their session before your call, or the call drops in the first 30 seconds. If a creator ends a call early, you pay for the minutes used, rounded up to the next minute.

Payments are processed by Stripe. By paying you also agree to Stripe's terms. Charges appear on your statement as CALLFAVE.

5. Refunds

If something went wrong with a call, report it within 7 days from My calls. We review each request and decide on a full or partial refund. Details are in the Refund policy.

6. Recording

Calls are recorded for safety and to resolve reports and refund requests. Recordings are private, only our trust and safety team can view them, and they are deleted after 30 days unless a report or dispute about the call is still open. You must not record, screenshot or share calls yourself.

7. Your conduct

You agree to follow the Community guidelines. In short: no nudity or sexual content, no harassment or hate, no sharing contact details, no recording, nothing illegal. We may suspend or close accounts that break the rules, and may keep payments already made for completed calls.

8. Creators' earnings

Creators receive their share of calls, extra minutes and all tips, paid out after a 7-day hold that covers refunds and disputes. Creator-specific terms govern payouts.

9. Ending your account

You can delete your account at any time in Account settings. We may suspend or close an account that breaks these terms or the guidelines, or to protect others.

10. Disclaimers and liability

CallFave is provided as is. We work to keep calls running smoothly but can't promise the service will be uninterrupted or that any particular creator will be available. Creators are responsible for what they say and do on calls. To the extent the law allows, our total liability to you for any claim is limited to what you paid us in the 12 months before the claim.

11. Changes

We may update these terms. If a change is significant we'll tell you by email or on the site before it takes effect. Continuing to use CallFave after that means you accept the updated terms.

12. Contact

Questions about these terms: support@callfave.com.