Privacy policy

1. What we collect

• Account: your email address, your name, and your confirmation that you're 18 or older.
• Calls: which creators you call and follow, when, for how long, what you paid, and any reports you make.
• Payments: handled by Stripe. We receive the card brand, last four digits and expiry, never the full card number.
• Call recordings: audio and video of calls, recorded for safety.
• Device and usage: IP address, browser and device type, and basic logs, used for security and to keep the service working.
• Messages you send us through the contact form or email.

2. How we use it

• To run calls: your place in line, connecting the video, timing and ending calls.
• To take payment, send receipts, and pay creators their share.
• To send you sign-in codes and, if you follow creators, alerts when they go live.
• To keep people safe: reviewing reports, preventing fraud and abuse, enforcing our rules.
• To answer you when you contact us, and to meet legal obligations.

We don't sell your personal information, and we don't use call recordings for advertising or to train AI.

3. What creators see

Creators see your first name and last initial, your place in their line and the length of your call. They never see your email, payment details or location.

4. Call recordings

Recordings are stored privately and can only be opened by our trust and safety team, and every viewing is logged. They're deleted after 30 days, unless a report or payment dispute about the call is still open, in which case we keep it until that's resolved.

5. Who we share it with

• Stripe, to process payments and pay creators.
• Our video and hosting providers, to run calls and store data.
• Our email provider, to send codes, receipts and alerts.
• Authorities, when the law requires it or to protect someone's safety, including reports to NCMEC about child safety.

These providers may only use your information to provide their service to us.

6. How long we keep it

Account information is kept while your account is open. When you delete your account we remove your name, email, follows and saved cards. Payment and call records are kept, without your name, for as long as tax and financial laws require.

7. Your choices and rights

You can update your name and turn alerts off at any time, and delete your account in Account settings. Depending on where you live, you may have rights to access, correct, delete or export your information. To use them, email us and we'll respond within the time the law requires.

8. Security

Sign-in codes are stored only as secure hashes, connections are encrypted, and access to recordings and personal data is limited to the staff who need it.

9. Children

CallFave is for adults 18 and older. We don't knowingly collect information from anyone under 18, and close any account we learn belongs to a minor.

10. Changes and contact

If we change this policy in a meaningful way we'll tell you before it takes effect. Questions or requests: support@callfave.com.